See the LinkedIn posting here.

‍About the Role

As a Technical Solution & Support Engineer, you will play a pivotal role in ensuring customers’ successful onboarding, adoption, and ongoing satisfaction with MangoApps. You’ll lead product demonstrations, provide hands-on technical support, and design solutions that address unique customer needs. Collaborating with cross-functional teams, you’ll troubleshoot, advocate for customer needs, and drive technical excellence throughout the customer journey.

Key Responsibilities

‍Onboarding & Implementation

• Own the technical setup, including SSO, API connections, custom configurations, integrations and data migration.
• Serve as the primary technical contact during onboarding and troubleshoot issues as needed.
• Maintain and update project plans to ensure seamless implementation.

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Post-Implementation Support

• Provide go-live support and assist with ongoing technical needs.
• Develop and maintain technical guides and training materials to empower customers.
• Coordinate with engineering and product teams to resolve issues and advocate for customer needs.

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Collaboration

• Partner with internal teams, including Customer Success, Engineering, and DevOps, to deliver a seamless customer experience.
• Share updates and insights to drive continuous improvement across technical workflows.

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Basic Qualifications

Technical Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field (preferred).
• 3+ years of experience in technical support, solutions engineering, or customer-facing technical roles.
• Strong problem-solving skills with experience resolving technical issues.
• Proficiency in APIs (e.g., Postman, REST), SSO solutions (e.g., SAML, OAuth), and web technologies (e.g., HTML, JavaScript).
• Experience with SaaS platforms, enterprise tools (e.g., ServiceNow, Salesforce), and startup environments.

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Interpersonal Qualifications:

• Excellent communication and project management skills, with the ability to engage technical and non-technical audiences.
• Proven ability to deliver engaging and insightful technical demonstrations.
• Experience creating clear and actionable technical training materials (e.g., videos, guides).
• Adaptable and thrives in fast-paced environments with competing priorities.

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Must-have Cultural Attributes

• Entrepreneurial: You thrive in a creative, agile environment and are excited to play a significant role.
• All-In: Fully committed to excellence and team success.
• Passionate: Excited about online collaboration and customer success, with hunger and ambition to achieve goals.
• Collaborative: You excel in cross-functional teams and enjoy partnering with customers, engineers, and product managers.
• Go-Getter: You have a “whatever it takes” approach to achieving objectives in a startup environment.

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Why Join Us?

• You’ll tackle exciting challenges with innovative tools and technologies.
• You’ll thrive in a supportive, agile environment where your contributions make a real impact.
• You’ll grow your skills while helping to shape the future of work technology.
• You’ll enjoy benefits such as: flexible work arrangements, comprehensive health and wellness benefits, opportunities for professional development.

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What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the keys to success.
• Work, performance, and results are real sources of happiness.
• Teamwork is celebrated, and work-life balance is valued.
• Your career at MangoApps is defined by you—your growth has no limits.

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